Services, Staff, and Hours of Operation

Location and Hours

• 003 Wilder Tower (basement of the Tower)
• 8:00am - 4:30pm, Monday - Friday
• Limited services are available 4:30pm - 5:30pm, Monday - Thursday, at the AskTOM Answer Center in the first floor lobby of Wilder Tower.

Areas and Services

Registration Services and Scheduling

This area manages registration activities; communicates with students and the University community about credit registration activities, processes, and procedures; and manages and processes special registrations. It also produces each semester's course offerings, notifies students of courses that are canceled or changed, and assigns general purpose classrooms. (Phone:  901.678.2676  /  Fax:  901.678.2937)

Student and Faculty Services

Enrollment Certification and Degree Verification sends degree verification and student enrollment verification requests to the National Clearinghouse; provides individual verifications and tape exchanges for financial aid, loans, employment discounts, legal associations, medical associations, insurance companies, purchasing discounts, etc.; and maintains student requests for privacy/directory information and sends appropriate notification to the University community. (Phone:  901.678.2676  /  Fax:  901.678.2937)

Student Information manages HelpLine and answers telephone inquiries about registration processes, provides information and processes data entry changes for students, distributes class attendance worksheets, and performs miscellaneous functions related to grade processing. (Phone:  901.678.2810  /  Fax:  901.678.1425)

Veterans Services provides personal and academic advising for veterans, certifies veteran eligibility for payment, acts as the University contact for VA Regional Offices in Atlanta, Nashville, St. Louis, and Waco; acts as the University contact for those taking advantage of active military, reservist, dependent, or vocational benefits; and applies for and administers the duties of VA work-study students. (Phone:  901.678.2996  /  Fax:  901.678.1425)

Student Records

Transcripts produces official transcripts of student academic records upon request. (Phone:  901.678.3927  /  Fax:  901.678.3249)

Records Correction processes grade changes, incomplete grades, and retroactive enrollment changes; it also verifies the accuracy of academic records. (Phone:  901.678.3928  /  Fax:  901.678.3249)

Document Imaging provides imaging technology for the Registrar's Office by scanning critical documents to optical disks. (Phone:  901.678.2996  /  Fax:  901.678.1425)

Administrative and Technical Support

This area provides the Registrar support for the Banner Student system and supporting systems (Student Self Service, Faculty Self Service, Imaging, etc.); provides technical services to the Registrar's Office (software/hardware support, Web development and maintenance, Banner student security administration, phone support, Telecommunications liaison); writes and maintains complete documentation for all processes within each area of the Registrar's Office; and evaluates processes within the Registrar's Office and implements new technologies and procedures to improve efficiency and effectiveness. (Phone:  901.678.2141  /  Fax:  901.678.5757)

Staff